Over 20 years experience in the Isolation and fixing of problems in malfunctioning software and hardware by properly following standards. Worked on composite problems where data analysis requires an evaluation of identifiable factors. Reporting reliability, design and maintenance problems to the technical support. Applying judgment within broadly defined practices and policies in the selection of methods, evaluation criterion, and techniques for obtaining results. Troubleshooting, diagnose, debug, repair of computer systems ,printers,networks,telephone systems complex electro/mechanical equipment and complex software. Find out a correct action plan in response to customers problems, needs and emergencies.