-Reformat and Reinstall Operating System for Desktop and Laptop, Windows XP, Windows7 & Windows8 -Have knowledge in Disk Operating System (DOS) -Demonstrate thorough knowledge of personal computer hardware and software -Have some knowledge of local and wide area network systems -Install, configure, and troubleshoot peripheral products including media drives. -Provide technical assistance to end-uses. -Maintain and stock peripheral supplies and hardware components. -Install and configure software applications. -Demonstrate knowledge of Microsoft operating systems. -Possess ability to identify, diagnose and find effective solutions to problems related to computer hardware and software.