• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals • Well-versed in installing windows, software, applications, antivirus and patches • Working knowledge of modern networking devices and printers • Demonstrated ability to read and understand technical manuals and schematics • Adept at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results • Extensive experience in backup and image management software • Expert user of Microsoft Office Applications (Word, Excel, PowerPoint and Access) • Able to configure VPN and server/client side hardware and software • Proven record of managing time and priorities effectively • Known for working efficiently without supervision • Committed to learn and relate technical concepts promptly • Knowledge of lotus notes troubleshooting and configuration • Proficient in working with end-users remotely • Demonstrated expertise in Microsoft Windows XP, Vista, 7 and 8 • Effective skills in supporting server-room team • Strong attention to detail • Good organizational skills • Good customer service acumen • Excellent analytical and problem solving skills • Outstanding communication skills to relate with team members and support workers