Key Responsibilities included : - Oversee the daily performance of computer systems. - Answer user inquiries regarding computer software or hardware operation to resolve problems. - Enter commands and observe system functioning to verify correct operations and detect errors. - Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. - Refer major hardware or software problems or defective products to vendors or technicians for service. - Inspect equipment on a regular basis in order to ensure proper functioning. - Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment. - Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods. - Adjust or modify equipment to enhance equipment performance or to respond to customer requests. - Installed, maintained, troubleshoot, and configured personal computer, printers, peripherals, and other