This Guru is a tenured Small Package logistics expert. Develop standard operating procedures (SOPs), generate standard and customized reports and queries, access appropriate databases, and interpret and clarify data. Applies business and industry knowledge and understands how key factors impact business strategies and customer organizations in areas such as industry trends, global business perspectives, and organizational structures and functions Applies financial expertise by analyzing and evaluating financial data, patterns and trends to determine the financial impact of a decision on the customer and the company. Applies knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer’s strategic business objectives Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions Applies supply chain and logistics knowledge of the flow of materials, information, and finances involved in manufacturing and distributing products Applies knowledge of core business and of freight structure and operations to resolve problems, make decisions and achieve business objectives Assesses and identifies business needs and conducts customer analysis to determine customer requirements and constraints, determine the impact of products/services on customers, and identify which products, services and features to promote to current/potential customers Builds business partnerships and develops key customer relationships to maximize account profitability.