I have over 5.7 years of experience in the contact center world with experience in Technology Consulting, Solution Designing, Costing & Sizing and Business Development with strong analytical skills with Strong proven Domain, Industry and Operational experience in a range of verticals and varied sectors such as Banking, Healthcare, Life Sciences, Technology & Communications etc . Have strong experience in Requirement Gathering, data Analysis, building technical documents, Design, Development, Implementation and support for various Contact Center environments and provide subject matter expertise to all clients for integration of CRM solutions with CTI platforms like Genesys, Avaya, Interactive Intelligence etc.