Since 1993 Somerset Group Consulting, Inc. (SCGi) has focused on providing first-class management consulting support for contact center managers around the world. We have Our experience includes Contact Centers across the United States, Australia, New Zealand, Hong Kong, The United Kingdom,Italy, Canada, Jamaica, Guam, Colombia, Brazil, Argentina, the Philippines, and Puerto Rico. We also provide a full range of management tools designed to ensure our clients get the most out of new technology. All of our products and services are designed by contact center managers, for contact center managers.