? Intensive experience working as a customer service lead exceedingly skilled in supporting technical and customer service team in improving customer satisfaction, increasing service quality, hands-on leadership of call center employees ,managing daily teamwork and business operation. Knowledge of the following applications - Infusionsoft CRM - Teamwork - Asana - Google Suite (Slides, Sheets & Docs) - Outlook 365 email and calendars - Dropbox - Calendly Appointment Setting Software - Appointmentcore - Slack - Ms Office - Zoom - LastPass - Wordpress ( posting blogs ) - FB and Google Ads