Contact Center Technology Architect

Programming & Development ERP / CRM / SCM

$80/hr Starting at $1K

15 years experience integrating contact center technology: CRM, chat, email, IVR, call recording, Cisco Contact Center Enterprise, NICE, Salesforce Service Cloud, Workforce Management (WFM), custom reporting and data lake creation, Tooling and scripting. Amazon Connect migration. Chatbots. Integration with Machine Learning algorithms

About

$80/hr Ongoing

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15 years experience integrating contact center technology: CRM, chat, email, IVR, call recording, Cisco Contact Center Enterprise, NICE, Salesforce Service Cloud, Workforce Management (WFM), custom reporting and data lake creation, Tooling and scripting. Amazon Connect migration. Chatbots. Integration with Machine Learning algorithms

Skills & Expertise

AmazonChat SupportCiscoMachine LearningSalesforceVisualforce

Craig Harsip