Customer service skills are the skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. Employees with excellent customer service skills can have a massive impact on a company's bottom line
- Know your product.
- Maintain a positive attitude.
- Creatively problem-solve.
- Respond quickly.
- Personalize your service.
- Help customers help themselves.
- Focus support on the customer.
- Actively listen.