Win over customers. Make customers feel valued, welcomed and accepted. Treat each customer as if he or she was the most important person on the planet. Understand the mindset of a customer. Be patient with demanding customers. Relay information in a concise and clear manner. Remain calm, courteous and respectful at all times (even when customers are angry and argumentative). Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines). Quickly research and investigate issues that concern a customer. Take ownership of our customer’s needs, and always see problems through until they are fully resolved. Learn about a company’s product or services quickly. Make a customer’s experience as enjoyable as possible Understanding the customer's point of view.