We have won industry awards for customer service and we have created a program called HEART that creates exceptional customer service and incredible customer retention. What this hourlie contains. This hourlie is a presentation and information kit that you can used by your management to create a system of exceptional customer service that improves revenue per employee and improves customer retention. Our HEART program will enable you team to go from a task driven team to a customer first team which will create a customer base of Brand Ambassador who will promote your business for you.