12 Years of experience in to writing and training. Works with Doc as code concept to provide paced doc deliverable. Creates document with markdown language. Proficient in documenting complex and large documents like API documents, Concepts, Process
Documents, User Guides, Online Help, Release Notes, Installation Guides, Notification
Template, Frequently Asked Question (FAQs), Knowledge Based Articles (KBs), Feature
List, Troubleshooting guide, and adhoc deliverable. Experience on IT service management, asset management, ERP, supply chain, banking, and finance
domains. Creates videos and other training materials for e-learning. Sound knowledge of technical writing activities like writing, editing, reviewing, publishing, and
managing documentation activities. Proficiency in English language and knowledge of various industry standard style guides like MSTP
and STE. Sound Knowledge of DDLC and SDLC (Waterfall and Agile methodologies). Single Point Contact for all the documentation related activity. Performs UI review which includes suggesting label names, label size, label font style, color, layout, alignment, page names, messages (success, notification, information, and error messages), and so
on to improve the User experience of the product. Experience in DITA based XML writing. Creates Context Sensitive Help. Experience on building questionaries for Artificial Intelligence driven chatbot. Agile methodology practitioner. Did capacity planning and work allocation for the documentation team. Mentor for the newly joined resources.