Banner Image

All Services

Programming & Development Database Design & Administration

Creative, content and Technical writing

$10/hr Starting at $25

  • Update the content. This is often the format a complaint about documentation takes: that something is wrong. Perhaps something was incorrect or not complete. You may just need to update what’s there. But outside of updating the content, there are other solutions we use to alleviate the frustration that a customer may be feeling.
  • Take out. Outdated information may be lurking in the content and simply needs to be removed. Or the content is still accurate, but maybe an old concept by now and has become commonly understood and unnecessary. Anything that isn’t actively contributing to users’ success needs to go.
  • Get the voice right. If you are unclear about who your audience is, or the writing is vague, then you will lead your users astray. Make sure you’ve got the right tone and voice when you’re speaking to your users and eliminate any ambiguity.
  • Check if the right information is in the wrong place. Moving the content elsewhere might provide a missing puzzle piece that users need to achieve their goal.
  • Think more about your audience. Have you provided too much or too little information? Both cause our users varying degrees of frustration. Too little, and they can’t complete the task. Too much, and they are forced to sift through unnecessary filler to get what they really need.
  • Choose a medium that’s right for the message. Is the task too cumbersome to follow? A video may be an easier way to show the user what to do. Difficult concepts may be explained better with graphics.

About

$10/hr Ongoing

Download Resume

  • Update the content. This is often the format a complaint about documentation takes: that something is wrong. Perhaps something was incorrect or not complete. You may just need to update what’s there. But outside of updating the content, there are other solutions we use to alleviate the frustration that a customer may be feeling.
  • Take out. Outdated information may be lurking in the content and simply needs to be removed. Or the content is still accurate, but maybe an old concept by now and has become commonly understood and unnecessary. Anything that isn’t actively contributing to users’ success needs to go.
  • Get the voice right. If you are unclear about who your audience is, or the writing is vague, then you will lead your users astray. Make sure you’ve got the right tone and voice when you’re speaking to your users and eliminate any ambiguity.
  • Check if the right information is in the wrong place. Moving the content elsewhere might provide a missing puzzle piece that users need to achieve their goal.
  • Think more about your audience. Have you provided too much or too little information? Both cause our users varying degrees of frustration. Too little, and they can’t complete the task. Too much, and they are forced to sift through unnecessary filler to get what they really need.
  • Choose a medium that’s right for the message. Is the task too cumbersome to follow? A video may be an easier way to show the user what to do. Difficult concepts may be explained better with graphics.

Skills & Expertise

Content WritingCreative DesignDatabase DesignTechnical WritingWriting

0 Reviews

This Freelancer has not received any feedback.