An innovative, conscientious senior executive with progressive experience in customer service, network operations, total quality management/ continuous process improvement, operations, telecom engineering, and budgeting with Fortune 50, not-for-profit, and start-up companies. Particularly skilled in creating, leading. and managing teams that achieve corporate goals through coaching, motivating, and facilitative leadership. Excellent oral and written presentation skills. Experienced in delivering quality and reducing costs. Author of In Search of Value, Introduction to Group Dynamics, and three additional business books. Also authored various business and religious articles. An innovative, conscientious senior executive with progressive experience in customer service, network operations, total quality management/continuous process improvement, and budgeting with Fortune 50, not-for-profit, and start-up companies. Particularly skilled in creating, leading. and managing teams tha