Business Process Specialist with experience in a variety of areas including CRM workflows (Salesforce.com, Zoho, and Insightly to name a few) able to create email campaigns and a full sales process flow. Email management tools such as Mail Chimp and Constant Contact. Strong business and quality growth and improvement background using Malcolm Baldridge framework to focus on key performance indicators. Offering a common sense affordable approach in finding and customizing practical tools, solutions and automation techniques. Hold a B.S. in Business and an MBA along with education in Project Management, Time Management and Sustainability.