Hi There , i am Sunil Patil , i have work experience in customer service , support ( E chat , voice ) I am working with MNC organization as Subject Matter expert for UK process .i manage team of 25 members . i am well aware about CRM tolls like Siebel , Flow , Crystal and CSS . Data Modelling , Database Salesforce Platform Basics Leads & Opportunities for Lightning Experience Accounts & Contacts for Lightning Experience Salesforce CRM