MRC Consulting has over 16 years of experience in designing and implementing all types of CRM systems, representing many industries. It's not the software that creates a successful CRM strategy. It's the gameplan behind it. CRM implementation is a tricky thing. Most CRM systems fail. Just Google it. There are many reasons why they fail. I would say the top five reasons are: Pre-choosing the wrong vendor or software. This is how most of the CRM failures occur. Not pre-planning the CRM system architecture. It must fit your current business model. Not knowing what you really want to get from the system. In the CRM game, you must work from the end to the beginning, backward. Lack of Management participation. Delegating downward? What do your tech guys know about how your sales, marketing, and ops people work? Overreaching based on the features of the software. Please, keep it simple. Start off with baby steps. We have over 16 years of experience leading CRM implementations that work. We’ve learned it the hard way, at times, but we’ve got the know-how to be your guide. We can help you make it a success. Let us help you put the right gameplan together. The CRM system you choose has to work the way your people work now. Forcing work-habit changes on your sales and marketing folks will create other problems within your organization.