I'm Ahmed Anwar, a certified Scrum Product Owner (CSPO®) with more than 4 years of experience in customer success and customer experience field, I've been working for:
British American Tobacco - Consumer Electronics
Vodafone UK - Telecommunications
Site123 Website builder - Web hosting (SaaS.)
TIER Mobility - Consumer Electronics
Helper Choice - Domestic Workers Recruitment As a customer success manager and as a technical support agent. I speak English fluently and Arabic is my mother tongue,
I'm very skillful with all product aspects and processes, starting from product discovery to product delivery and post-delivery. Also, I have strong knowledge with related tools and techniques such as Scrum and Kanban techniques for product backlog, Trello, Figma, and Balsamiq for product wireframing and prototyping, additionally productplan and Google Suite for product roadmap.
Likewise, I have very strong skills with using CRM tools (Such as Zendesk, Hootsuite, Freshdesk, Kustomer, and Intercom), E-commerce tools such as Salesforce, and Shopify, as well as Payment Gateways (Stripe, and Klarna) and also Outbound and inbound calling for user research and customer discovery as pillars of my customer experience competency.