I'm an experienced Customer Service Representative for Wachovia and Wells Fargo Bank under Genpact LLC company. I am responsible for providing service to our client by understanding their needs and wants. Investigating any problem arise when information available is not enough. And of course to meet every calls and handling quotas per company policy. Being a Collection Specialist for Citibank, I am responsible to collect payment for past due bills. I also provide alternative options for payment plan.