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Sales & Marketing customer relations

CSR/ E mail & Chat Support/Telemarketer

$5/hr Starting at $25

I'm an experienced Customer Service Representative for 16 years since February 2007, Chat Support, Technical Support, Telemarketer and Escalation Officer for US Retail Bank.

I started as an  English tutor at EME International Language School for Korean students , Part-time Online English tutor via Skype(Korean Students), Customer Service Representative for a Travel Account( Expedia ), Telemarketer (Mobile Broadband Optus), US Market Researcher(Sykes formerly ICT ), CSR (Telstra), Customer Service Associate (Citibank US Mortgage), Customer Retail Bank Representative (Citibank NA ) and Online Supervisor (Escalations for Citibank NA Website). I am a very hard working and passionate person. I’m also highly trainable. Once I commit, I see to it that I deliver best results. I was an Online Supervisor for Citibank Website, I was trained for KYC, US Bank Retail but I started with them as a Mortgage representative at CBPS Makati  Manila since April 2013. I handled Mortgage Account, KYC, US Bank Retail and an Online Supervisor for CITIBANK NA clients.

I'm amenable in working US time zones. I can work 9 hours per day or 40-54 hours per week Mon - Sat.

I can start Immediately.



About

$5/hr Ongoing

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I'm an experienced Customer Service Representative for 16 years since February 2007, Chat Support, Technical Support, Telemarketer and Escalation Officer for US Retail Bank.

I started as an  English tutor at EME International Language School for Korean students , Part-time Online English tutor via Skype(Korean Students), Customer Service Representative for a Travel Account( Expedia ), Telemarketer (Mobile Broadband Optus), US Market Researcher(Sykes formerly ICT ), CSR (Telstra), Customer Service Associate (Citibank US Mortgage), Customer Retail Bank Representative (Citibank NA ) and Online Supervisor (Escalations for Citibank NA Website). I am a very hard working and passionate person. I’m also highly trainable. Once I commit, I see to it that I deliver best results. I was an Online Supervisor for Citibank Website, I was trained for KYC, US Bank Retail but I started with them as a Mortgage representative at CBPS Makati  Manila since April 2013. I handled Mortgage Account, KYC, US Bank Retail and an Online Supervisor for CITIBANK NA clients.

I'm amenable in working US time zones. I can work 9 hours per day or 40-54 hours per week Mon - Sat.

I can start Immediately.



Skills & Expertise

Business DevelopmentChat SupportClient AssessmentClient ContactClient DevelopmentClient Issue ResolutionClient OrientationCRMCustomer Experience ManagementCustomer RetentionCustomer SatisfactionCustomer Service ManagementOntraportRelationship ManagementRelationship MarketingRetail SalesSalesforceSocial CRMTelemarketingTutoringZendeskZoho

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