Customer Service Representative at Teletech, Dumaguete with 5+ years experience that caters US Healthcare Insurance. Quality Assurance with 3+ years experience specializing in call accuracy, associates product knowledge to ensure associates are following protocols and processes and customer satisfaction. Skilled and Knowledgeable in using Windows Operated Computers specializing in Microsoft Word, Excel and PowerPoint. Telephone Skills, typing and transcription. I have done Market Research with Western Watts Philippines Inc. (a US based Call Center) for 6 months where we collect data from various agencies by conducting surveys of any kind over the phone. My 8 years experience in a Call Center industry have taught me a great deal about dealing with other people. I have received positive evaluations from supervisors and managers. The roles and responsibilities helped me grow professionally. I am dependable and can be counted on to finish what I start. I can assure you I'm a person that requires minimum supervision once I've learned the ropes.