I'm loud and proud that I have worked in improving the process and customer experience of the number 1 telecommunication in Australia (Telstra). I have imparted great improvements in the overall process especially in fault reporting, diagnostics and customer interaction by providing a customer friendly scripting. I’m time driven person, can work without so much supervision and always excited in learning new things. Here are some of my task and projects assigned by the Telstra and NBN co together with my credentials. • Customer service experience • Technical support Expert( 4yrs ) • Background in Process Improvement • PRI Deleted Project assigned by Telstra • NFF( NO Fault Found ) Project assigned by Telstra & NBN • Customer Premised Equipment Troubleshooting Project Assigned by Telstra I loved working with customers and assisting them regarding their issues. I'm not just resolving their issue the first time it’s every time.