Profit and Loss Accountability for customer - accounts Consistently worked towards developing and retaining customer relation, mining and growth of accounts Enhanced an account of large US-based Airlines - starting from a small account of USD 60 K to grow it to USD 1.5 M in 2 years Started to work for one delivery unit of one customer delivery organization Subsequently spread across 3 other units through Successful application account mining Established a help desk for providing real time support to end users.