•Marketing Support and Maintained Customer Relation. •Dispatches the documents by fax or scan to related departments. •Safe keeping of important documents properly. •Prepares and checks monthly business volume reports. •Obtains client information by answering telephone calls and emails; interviewing clients; verifying information includingmonitoring Client Application (Ineom). Responsible to create/register Trouble Tickets are correct and responded withinSLA time frame and dispatch each TT to the right department and monitor/control Trouble Tickets progress relatedworks implementation on site. •Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;implementing solutions; escalating unresolved problems. •Addressed the problems and request by transmitting information or providing solution to third parties. •Perform Daily Report related tasks to Superior. •Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. •Analyze all the TT's received before release with checking SLA each clients related to commercial issues.