Thank you for viewing my profile! I am a detailed and thorough professional with over 5 years of customer service and support experience. I specialize in delivering quality services with respect to strict deadline and high expectations. I am equipped with a dedicated home office complete with a computer, copier/scanner and color printer. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I excel at working under tight deadlines with strict expectations. I possess the self-discipline and time management skills necessary to have served as a virtual employee for the past two years. I can bring value to your business and always purpose to provide the best possible support to customers.