? Respond to, resolve and record all callers’ inquiries & complaints and maintain records of all interactions. ? Provide customers with process and service support with regards to all Academy operations, billing information, construction, marketing, curriculum support and IT systems support. ? Identify, resolve or escalate all reported issues and complete all call logs. ? Research required information using all available resources to offer prompt resolution. ? Update the existing databases with changes and the status of each caller / reported issue. ? Make timely follow-up calls on initial contacts, to provide feedback and progress on issues raised. ? Data entry and maintenance of callers and potential customers’ data bases.