In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers. As an Experienced Customer Service Representative and Admin Professional of 6 years I have acquired and maintained skills such as using various billing systems, doing adjustments and auditing, as well as documenting collection activities. Likewise, I have done retention based jobs in regards to retaining customers. I am familiar with using software such as Shopify, Zendesk, Citrix, Atlas, Desk.com, Cisco and is also an advance user of Microsoft word and excel