SUMMARY OF QUALIFICATION:
➢ Able to provide personalized customer service to exceed client's time and quality expectations
➢ Results- oriented and enjoys the challenge of meeting or exceeding goals
➢ Sales oriented with positive mind set
➢ Proficient in MS Applications
➢ Excellent communication skill in English both in written and oral
● Answer customers through emails and chat
● Check Order Status in Shopify
● Edit orders in Shipbob
● Process Refund in Shopify
● Process returns in Shopify
● Answer buyer messages in Amazon Seller Central
● Process replacement through Amazon
● Hide negative comments in Amazon Seller Central
● Process Refunds in Amazon
● Create manual fulfillment in Amazon
● Answer emails through Gorgias
● Hide negative comments in Facebook
● Process chargebacks
● Answer phone calls from customers thru Aircall
● Generate daily reports (CSAT, SALES, REFUNDS,REPLACEMENTS)
● Quality check random phone calls and emails
● Train new hire customer support