SUMMARY OF QUALIFICATION: 

➢ Able to provide personalized customer service to exceed client's time and quality expectations 

➢ Results- oriented and enjoys the challenge of meeting or exceeding goals 

➢ Sales oriented with positive mind set 

➢ Proficient in MS Applications 

➢ Excellent communication skill in English both in written and oral

 ● Answer customers through emails and chat 

● Check Order Status in Shopify 

● Edit orders in Shipbob 

● Process Refund in Shopify 

● Process returns in Shopify 

● Answer buyer messages in Amazon Seller Central 

● Process replacement through Amazon 

● Hide negative comments in Amazon Seller Central 

● Process Refunds in Amazon 

● Create manual fulfillment in Amazon 

● Answer emails through Gorgias 

● Hide negative comments in Facebook 

● Process chargebacks 

● Answer phone calls from customers thru Aircall 

● Generate daily reports (CSAT, SALES, REFUNDS,REPLACEMENTS) 

● Quality check random phone calls and emails 

● Train new hire customer support