I have worked as a customer support executive for 34 months for Tata Sky inbound process.
I can work in the outbound, inbound, chat, email process. I am flexible with different time zones.
I have good English, Hindi speaking, and writing skills.
Here are some points to assure you that why you should trust me with your project:
- Achieved 90%-100% scores for first-call resolutions, surpassing 80% quality target.
- Negotiated and resolved customer's complaints, billing inquiries, and questions with a high degree of courtesy and professionalism.
- Used proficient persuasion skills to entice existing customers to purchase new products and services.
- Handle incoming requests from customers and ensure that issues are resolved accurately.
- Technical troubleshooting and gather information from customers to identify root causes of customer problems and/or dissatisfaction.
- Provide accurate product information and serve as a knowledgeable resource to customers.
- Meet and exceed monthly performance objectives including call quality, attendance, punctuality, adherence, and call handle time.
- Researched customer dispute cases and forwarded results to related departments.
- Trained new employees and provided floor support.
- Demonstrated technical/billing excellence and understanding of Tata Sky Set Top Box services features and resolution in order to communicate information effectively to the customer in language appropriate to the customer's level of understanding.