? Confirming the service availability on the stipulated timeline ? Dispatch schedule for the spare parts ? Engineer allotment for the onsite installation ? Trial of the R&D product and get the feedback from the trial for improvement of the product ? Maintaining the essential spares at the stores ? Product Training for the service team ? Execute annual maintenance contract for the corporate customers ? Keeping the essential spares stock at the dealers ? Product feedback to the production and R&D for further development ? Root cause analysis for the field failures with quality department ? Warranty analysis and approval ? Dealer management ? Customer satisfaction