- Provided exceptional customer service, handling an average of 60 incoming calls daily with a focus on prompt resolution of rider and driver inquiries and concerns.
- Developed and maintained strong relationships with both riders and drivers by proactively following up after rides to ensure satisfaction and address any issues, contributing to an 8% increase in rider retention within the first year.
- Managed rider accounts, promptly addressing billing inquiries, resolving ride-related issues (e.g, fare adjustments, lost items). - Provided administrative support, coordinating an average of 10 monthly meetings for the operations team, managing the scheduling of 7+ weekly driver onboarding sessions, and handling annual travel arrangements for senior managers.
- Provided exceptional customer service, handling an average of 60 incoming calls daily with a focus on prompt resolution of rider and driver inquiries and concerns. - Developed and maintained strong relationships with both riders and drivers by proactively following up after rides to ensure satisfaction and address any issues, contributing to an 8% increase in rider retention within the first year.
- Managed rider accounts, promptly addressing billing inquiries, resolving ride-related issues (e.g, fare adjustments, lost items). - Provided administrative support, coordinating an average of 10 monthly meetings for the operations team, managing the scheduling of 7+ weekly driver onboarding sessions, and handling annual travel arrangements for senior managers.