o Working as the first line of defense for Recall Americas Headquarters through high volume calls and live chats o Creating, canceling, and following up on customer requested work orders o Self-managing tasks to completion within structured timelines o Utilizing a series of different software daily, including: Microsoft Word, Excel, Lync, and Outlook, Salesforce, Interaction Client, Citrix, RSSQL, and Request Web o Maintaining quality assurance average of 90% on monthly audits o Multi-tasking and prioritizing while working against tight deadlines o Acting with a sense of urgency to ensure both internal and external customers are served in a timely manner