This is a service to evaluate, analyze and redefine the CX with a truly customer-centric approach and mind-set in order to increase NPS and customer lifetime value and improve the engagement for any business. Starts with an exploratory video call to know each of the stakeholders, the business and the company's vision to evaluate if the company is prepared to manage a new way of thinking to take care of its customers or clients. Then, we will define the route for leading changes.