- Worked on new feature enhancements and provided sustaining support for Customer Controlled Routing (CCR) – a call processing software that allows user to write scripts to specify how incoming calls should be treated. - Worked on new feature enhancements and provided sustaining support for Meridian Link - a middle ware that enables the communication between CTI applications and the private branch exchange (PBX) - Successfully resolved multiple software crash issues that impacted several call centers in North America, Europe, and Asia. - Successfully executed Y2K Compliant test plan for Meridian Link and Customer Controlled Routing software ahead of schedule. Environment: C, C++, Unix, PBX