Customer Journey & UX Mapping - Service by MarnaLottering on Guru

MarnaLottering

Randburg, Gauteng, South Africa

All-Time Earnings: $0
Transactions Completed: 0
Employers: 0
Largest Employer: $0
Member Since: Oct 2017

I hold a masters degree in Business, Mathematics and Informatics and is a certified customer experience manager. I worked in large corporates for 15 years before starting my own company and …Read More.

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Customer Journey & UX Mapping

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$30/hr Starting at $90

Customer Journey Mapping (CJM) and User Experience (UX) Journeys are very powerful research tools a company can use to identify root causes of customer issues, uncover opportunities to delight customers, and transform how you do business and deliver experiences across segments, touch points and product offerings. A CJM and UX can be current (existing experience) or future state (desired experience). Customer insights are the the starting point of any mapping process.

Skills & Expertise

Business InsightsClient AnalysisClient GrowthClient InsightClient IntakeClient ProfilesCustomer AdvocacyCustomer AnalysisCustomer Experience AnalysisCustomer Experience ConsultingCustomer Experience DesignCustomer Experience ManagementCustomer ResearchCustomer RetentionCustomer ServiceData AnalysisMappingMarketingProcess DesignResearchStartup ConsultingStartup MarketingUser Experience Design (UX)