A customer manager, accounts receivable accountant, support specialist and customer service professional with back office work experiences from world’s leading information technology, financial and servicing companies. Has expert knowledge in post-sales management, billing and collections, money transfer, prepaid cards, and airline reservation. Skills include a demonstrated competency in Windows applications and financial tools, keyboarding proficiency and use of web-based and automated systems. Articulate in verbal and written English communication skills. Diplomatically resolves customer complaints and diffuse tension to ensure customer retention.