Dependable Costumer Relation Manager bringing management experience and a willingness to take on added responsibility to meet reputation and deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. I have over 5 years experience with perfecting custumer relations skills. 1. Customer Service Assistant Manager •Trained, coached and mentored staff to ensure smooth adoption of new procedures. •Took Initiative and gained responsibly for whole program and developed new policies, regulations. Answered an average of 50 calls, 40 e-mails per day addressing customer inquiries, solving problems and providing new product information. •Successfully acquired an average of $40,000 revenue per month. •Oversaw daily office operations for staff of 20 employees. •Introduced, negotiated and implemented new projects to expand scope of engagement •Built strong client relationships, provided high value, adding services, maintained companies reputation of exceptional customer service.