I have been working in BPO industry for 3 years now. 2 years as a customer representative (Microsoft) and 1 year Fraud Analyst (Citi Bank). I am skilled in communicating with clients over the phone and emails. I have experience with live chat support, Basic trouble-shooting , Fraud analyst, I meet deadlines, and don't make promises i can't keep. I'm a team player. I always give my best in everything I do and I have keen attention to details. I am confident that my skills and past work experiences are relevant to whatever position I'll apply. I am looking for a job that best fits my skills. I look forward to work with you in providing excellent customer service and anything else you may need help with.