• I will be answering inbound calls, record and answer their inquiry, provide and update their account information. • I will assist in identifying, resolving or troubleshooting customer problems according to the software tools provided to me. • I can provide upsell with other products that the company has in order to add sales in inappropriate times. • I can coordinate with other departments in resolving a customer issue. • I can work more than 8hrs rendered, can work 6times a week, depend on the volume of calls. • Very knowledgeable in using MS-WORD, EXCEL, ACCESS, POWERPOINT. • Very knowledge using the GOOGLE SHEET, WORD, CALENDAR, AND GOOGLE BUSINESS. • Can work with minimal supervision. • Very eager in problem-solving or do love to create an automation to make the task faster.