Passion and diligence are two traits that I believe most reflect me as an individual. They are qualities that have driven me in my quest to provide every customer within my sphere of influence an exceptional experience. Throughout my tenure as leader in customer service organizations, I’ve been faced with many challenges. Although each experience is unique, I’ve found that the responsibilities I held could only be managed by an individual with resolve. This dedication and attentiveness are essential principles needed to improve not just a single experience, but an organization as whole. Without enthusiasm, patience and some degree of positivity, we cannot bring about the experience that is needed to drive customer growth and retention. While leading teams across multiple organizations and industries I have found that it is not our circumstances that define us, but rather what we make of them. I want to continue to foster customer growth and retention through a customer-centric approach to business analysis and customer retention management.