As a Retention Specialist for Literati kids, I love retention improvement and quality interactions with our members. I focus on providing examples of quality retains and assisting with shadowing sessions to help teammates reach team metrics, as well as provide them feedback along the way. I ensure teammates are supported in their day-to-day operations including but not limited to: internal communications, development meetings, and shadowing sessions. I also build rapport with each team member and boost morale in a remote-work environment.