A professional from Delhi, capital of India, having an experience of more than 4 years. Also I have worked for major companies and clients like India infoline, Cogent E services, iEnergizer, M A D Marketing Pvt Ltd etc. I am in love with Writing and also with customer support. My KRA's include: • Listening to calls and providing feedback to agents Achievements: • Based on my performance, given additional responsibility of handling Quality team along with a dedicated team of production agents. • Asked to involve in hiring and training of new resources. Below mentioned are the training I have attended: • PS 1 certification for Airtel (required for trainer) I can assure that I am 100% committed towards my customer and project as I take limited number of projects at one time so that I can give each one exactly what it needs. Since customer satisfaction is my first priority, I make myself available, I always go the extra mile.