With 20+ years experience in providing customer service across various channels (email, phone, webchat and face to face), I've provided customers and businesses alike with positive, win/win solutions to maximize customer brand loyaty. I am an ambitious, driven and self-motivated person who enjoys a challenge and thrives off working in a remote, customer service and support role. Due to my previous customer service experience. I'm able to problem solve by listening, investigating and asking questions in order to understand customer needs, whilst clearly communicating solutions. I also have the ability to empathize with customers to build trust and rapport, overcome objections and tailor my responses to each individual. Now, I'm keen for a fresh start in a remote, customer service role. Where I can develop further and bring my passion, drive and work ethic to maximize customer experience and resolve issues to the best of my ability.