With over 8 years in customer service, I believe quality prevails over quantity. I have worked for an au-pair agency in the UK, answering to telephone and e-mail inquiries, dealing with complaints and finding solutions, processing invoices. In Greec, I was a customer service agent for both the French and English team, providing telephone and e-mail support. For EDF, I dealt with telephone inquiries (invoice explanations, contract or monthly payment modifications) and complaints (which generally included explaining invoices) and mail inquries. I currently provide freelance order tracking services via telephone for Fnac.com (which also include product information, and guiding throughthe web-site). And have just accepted a project as a bilingual admin assistant for another au-pair agency, helping with client quiries, newsletter editing and other administrations tasks.