In today’s business environment, being service oriented is vital to the growth of any business. I possess more than 20 years experience in the service industry and I believe that delivering excellent customer service is the key to customer loyalty. I have worked in various environments such as retail, business offices and non-profit utilizing my administrative skills to assist customers. My skill sets include: Excellent customer service and interpersonal skills Managing CRM systems, Slack, Teamwork Inbound and outbound sales calls Live Chat experience Certified: OTEC Service Excellence (Ontario Tourism Educational Consultant) Proficient in MS Word, Excel, PowerPoint, Outlook, Internet and Social Media Platforms Responded to customers internet/telephone inquiries, assessed needs and provided appropriate information on products, services and prices, reviewed customer applications and processed payments Demonstrated good organizational skills, time management and problem solving ability through calendar management and coordinating schedules Typed, formatted and emailed client letters, set up Excel spreadsheets to monitor spending for Real Estate Agents, Data Entry Experience working with diverse customer base, strong time management and problem solving ability Writing monthly reports, marketing newsletters and blogs Represented more than 400 franchise brands from various industries, managed a database of 500 individuals seeking franchising information Managed 30-40 inbound calls daily, responded to franchise inquires and saw conversion rates of 60% of clients qualified for franchise ownership Created training curriculm for seminars and workshops Redesigning company’s candidate qualifying form to include questions related to skills, interest and temperament, this resulted in a streamlined process for identifying qualified candidates