AM-Classics Nov 2023 – Current • Engaging in the sale of precious bullion and commemorative coins.
• Investigating fee discrepancies and working with relevant internal and external departments to fix any errors.
• facilitating nuanced fee adjustments and orchestrating seamless collaborations with pertinent internal and external departments to rectify any discrepancies.
• orchestrating seamless collaborations with pertinent internal and external departments to rectify any discrepancies.
• Cultivating relationships with both long-term and new customers, demonstrating proficiency in multitasking, maintaining composure under pressure, and operating effectively in a fast-paced environment.
• Addressing complex and escalated customer service issues promptly on a first-call resolution basis, ensuring equal treatment of all customers and fostering a positive customer journey.
• Developing teamwork skills through regular communication with management, overseeing recent activities, managing compensation processes, and addressing general queries.
• Providing customer service through e-mail and phone support, utilizing various communication methods to assist customers.
• Offering support to customers without providing advice, presenting all available options to enable informed decision-making.