Responding to customer questions and inquiries, solving issues, and analyzing customer feedback. Involved in processing forms and applications. Calling customers and supporting the sales department using telemarketing. Having a professional and courteous manner at all times. Retaining existing customers who may be calling to cancel their future shipments by following established procedures and guidelines Developing and maintaining excellent relations with customers by utilizing interpersonal skills, asking clarifying questions and demonstrating a sense of urgency for their request. Ability to drive first call resolutions by providing promotional offers that match callers expectations. Documenting all customer interactions in the appropriate databases.