Achieving excellence and delivering the best results consistently is always my primary objective and therefore, I’m constantly pursuing and developing avenues/approaches that will significantly enhance my effectiveness and efficiency levels. The key to my success is not only the obvious expertise as outlined above. I also bring to the table an ability: to adapt, maintain connectivity and solicit regular feedback from you my valued employer, learn quickly, identify creative and “out of the box” solutions to challenges. This approach will assist in the efforts of the creation and/or maintenance of a competitive advantage for your businesses. I place a high premium on my expertise and quality of work delivered to you my valued clients. I also place great emphasis on transparency, mutual respect, honesty, excellence and integrity and therefore, look to make my talents and abilities available to employers whose core values are consistent with those outlined. I am looking to be a part of a team that values the input/contribution of team members and as such create and sustains working environments that are conducive to: synergistic effects, optimum performances and high team morale. I have been in the BPO industry for about 7-8 years and I am very experienced when it comes to sales and customer support. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent, I have managed to phone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. Above mentioned experience, strengths, and skills will greatly help your team to beat the odds.