In my role, I have led the development and implementation of the 8D analysis as a problem-solving methodology, fostering a culture of continuous improvement. I have closely collaborated with colleagues to identify and address challenges, thereby enhancing the customer experience through effective and sustainable solutions. Additionally, I have conducted audits to evaluate the effectiveness of corrective and preventive actions, applying principles inspired by the 8D approach. These activities have not only strengthened our internal processes but also solidified our commitment to quality and operational excellence, ensuring that each step taken contributes significantly to organizational success and customer satisfaction.